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Inventory
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Assignments
Needs Lock
Vacant units with no lock currently pre-staged. Assign one before the next tenant moves in.
Pending Removal
Locks waiting to be retrieved from the mailbox after move-in.
All Vacant Units
Pick a facility above to load vacant units.
Pending removal
Tenant has paid; HB has flagged the unit for lock removal. Stays here until the lock is removed (by tenant via QR/SMS, or by staff manually). Some sites only run removal sweeps weekly — that's fine, the list just grows until then.
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Pending apply
HB has flagged these units for overlock. Staff hasn't physically locked yet. Stays here until either the lock is applied or HB clears the flag. Need to overlock a unit that isn't in this list (security hold, damaged unit, manager decision)? Use Apply manual overlock.
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Currently overlocked
Units we've physically overlocked through LockEngine. Newly-overlocked units in HB appear as Manager Tasks until staff assigns a serialized lock.
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Backlog — chronic, no lock recorded
60+ days delinquent, currently leased, no overlock anywhere. Investigation list.
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Activity
Every lock event, read-only. Filter and click any row to drill in.Pick a facility above to load the activity feed.
Billing
Current month usage and active plan per facility.Loading billing summary…
Plans
Back to BillingLoading plans…
Admin · Settings
Platform admins only.Loading client settings…
Facility Settings
Per-facility configuration. Pick a facility to edit its return-the-lock instructions.
Pick a facility above to manage its return-the-lock instructions.